Are you feeling let down because your builder in India has treated you unfairly? Is your money gathering dust in a project that simply refuses to take off or have you landed in an awful mess because you were taken advantage of?
Well, here's help.
This list of contacts, phone numbers and websites will help you register a complaint and correct any wrong that has been done.
However, with that said, you must know that bureaucrats in the Indian government are in no hurry -- your filing a complaint can either hit the target or miss it completely.
What to do when builder lets down buyer/investor
1. First, write a physical letter (registered with acknowledgement due) to:
Economic Offences Wing
The Deputy Commissioner of Police, (Anti Land and Building Racket Section),
Economic Offense Wing,
Crime Branch, C-23/23,
Udyog Sadan, Qutab Institutional Area,
New Delhi-110016
This address is valid for offences committed in the Delhi New Capital Region area. Every police headquarters in every major Indian city has an Economic Offences Wing and therefore if you are located in any other Indian city, you must check online and figure out the local Economic Offences Wing address.
2. Now, write a strong post at the Consumer Complaints website (Google search for the website).
Next, post the situation on your blog, Twitter page, FB page, etc. Check for forums and groups (on Yahoo and Google) and post your grievance there.
Try and find other people who have received the same treatment and make a group that can jointly take on the builder.
3. File a court case with the consumer court. Here is the link to the Consumer Court website: http://core.nic.in/ You can even call the consumer court at 1-800-114000 or 011-27662955-58, or send a physical mail to the Ministry of Consumer affairs, Krishi Bhawan, New Delhi-110001
4. Is your builder registered with Confederation of Real Estate Developers Association of India (CREDAI)? If yes, go ahead and file another complaint at the CREDAI site (just Google it)
Credai maintains very high-quality standards and it will surely help extract you out of your situation.
5. Now, visit the Public Grievance portal and file another complaint there: http://www.pgportal.gov.in/
6. If you have signed an one-sided agreement, then file a protest with the Competition Commission of India.
You can mail your complaint to:
The Secretary, Competition Commission of India, The Hindustan Times House, 18-20, Kasturba Gandhi Marg, New Delhi - 110 001
Tel: + 91 - 11 - 23704651 Fax: + 91 - 11 - 23704652/ 011- 23704651
You must include a statement of facts, which should contain details of the contraventions of the Competition Act. You should also enclose:
a. A full list of all documents presented in support of each of the alleged situation.
b. A narrative that explains the situation.
c. Details of the remedy that you seek from the Commission.
Taking these actions will ensure that your hard-earned money is safe. Investment in Indian realty can be tricky. So, if you feel there's something wrong, follow our guide, and good luck.
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